Enrolment Notes

Enrolment for Autumn Term 2020

How to Enrol Online

If you have not used the online enrolment before, please note that you must be an existing member to use this option. Membership can be renewed online, but cannot be taken out for the first time. To do that you must enrol in person or over the telephone.

— Online booking will open at 9:30am on Tuesday 1st September. You must be logged in to the website in order to book.

– To log in, click on the text “log in” in the website’s purple header at the top of the page. (Circled in red).

This will take you to a log in form. If you have logged in before, simply enter your email address and password. If you are logging in for the first time, then underneath the form you will see the option “Reset my Password”.

Simply click on that, and enter the email address that you have registered with the Settlement. An email will be sent to that address with instructions on how to create a new password. In the event that this does not work, you might not have registered an email address with the Settlement, and will need to telephone to book your course. Please note, creating a fresh registration on the website by clicking “Register” will not allow you to enrol online, as the new registration will not be connected to your existing membership account.

– Once you have securely logged in, you can then renew your membership if need be. 

– To book a course, head to the relevant page; “arts and crafts”, “special interest” or “language courses”. At 9:30am on Tuesday 1st September, the teaser images will disappear, and be replaced with course listings and a purple link entitled “Book this course online now”. If you are already on the page prior to booking opening, you may need to refresh the page at 9:30am to see the new information.

– Clicking the “Book this course online now” link will add the course to your basket, where it will remain for 15 minutes. You will see that there is an item in your basket in the website’s purple header, where the log in option originally was. You can add as many courses as you like. When you are ready to pay, you will see that there is an option “Click to Complete”. This will take you to payment, where you can pay via Mastercard, VISA, Maestro or JCB. Once payment has been completed, your request to enrol will have been registered.

To enrol via telephone, simply make a note of the course you would like to enrol on, and ring the Settlement on 01462 682828. One of our office staff will answer, and take your booking and payment details over the phone.

We expect to be quite busy, so do please bear with us if your call is not answered straight away.

Please note that you cannot currently enrol by email.

Enrolment can be done in person at the Settlement from 9:30am on Tuesday 1st September.

To enrol in person you will need to fill out an “Enrolment Form”, which can either be collected and filled in at the Settlement when you arrive, or if you prefer to save time, you can download and print one from the website using the button below, and bring it along to the Settlement already completed.

Enrolments for September courses must be accompanied by payment (cash, cheque or debit/credit card).

Once you have handed in your completed enrolment form, the Settlement staff will allocate course places in order of first come, first served. 

Enrolments will open on Monday 24th June 2019. The office will not accept any enrolments before that date.

Enrolment by post

Places are available on a first come, first served basis. We therefore encourage students to enrol as soon as possible from 24th June either by posting or handing an enrolment form in to the office. Postal enrolments are dealt with in strict date received order, including over the Summer. The enrolment form can be found in the centre of the brochure or available to download here.

Please note The Settlement closes for the Summer break on Friday 19th July but enrolments may still be posted after that (see above).

Enrolment in person or by phone

Students may enrol in person at The Settlement or over the phone from 24th June. Please note the office and phone line are likely to be very busy that day so do consider completing and leaving your enrolment form.

Online Enrolments

Existing members will be able to enrol on courses and renew their membership online.

Click here to go to the Courses lists where you can book.

It is not possible to join as a member of the Settlement online. New joiners will need to enrol by one of the other methods above.

Fees

Enrolments for September courses must be accompanied by payment (cash, cheque or debit/credit card).

If you wish to enrol on a course in the Spring or Summer terms, please let the Office know your name and contact details as soon as possible. You will be enrolled but payment will only be required towards the end of the previous term.

Annual Settlement Membership is payable by all students at the time of enrolment.
Course fees can be found under the description for each course.

Methods of payment

We accept payment by cash, cheque (made payable to ‘Letchworth Settlement’) and debit and credit cards. If enrolling by post please include your card details on the enrolment form. Please note, we do not accept American Express, Diners Club or Corporate Credit Cards.

Class refunds

Once a course has begun, refunds will only be given in exceptional circumstances and subject to a £10 administration fee. All refund requests must be made in writing. If you are refunded during the course of the term your place is then cancelled and offered to the next person on the waiting list. Priority status is then transferred to them.

Workshop refunds

We will only give a refund for cancellations more than 7 days ahead of the workshop date. No refunds can be made after the 7 day deadline. If the workshop is not viable due to insufficient numbers we will issue a full refund.

Re-enrolment Policy

For ongoing language, art and creative writing courses, once students have a place in the Autumn term they have priority re-enrolment for the next two terms, providing payment is made by the penultimate week of each course. After that time any spare places will be offered to those on the waiting list.

Concessions

To extend participation in Settlement courses a small fund exists to help support students who can provide evidence of financial hardship. Discounted fees may be available to Settlement members for one course each term. Concessionary application forms are available from the Settlement Office. Applications will be reviewed by the Manager. During term time applications will be processed and responded to within 7 working days.

Class Numbers
We require a minimum number of students for most courses. Generally speaking, we require a minimum of 10 students for Special Interest courses and 8 for other courses.

Thanks to the government restrictions in place, we have a reduced programme of events, and reduced numbers on our courses, in order to comply with social distancing. This will obviously result in some disappointment for those who are not able to book their preferred courses, but we ask for understanding at this difficult time, and would like to reassure you that more events will be added as term progresses, so if you are unlucky with booking this time around, do please continue to check back online for more courses throughout the Autumn, and we hope to offer a series of online events to cater for those unable to return to the Settlement in person.

Further Information and Frequently Asked Questions

Methods of payment

We accept payment by cash, cheque (made payable to ‘Letchworth Settlement’) and debit and credit cards. If enrolling in person please include your card details on the enrolment form. Please note, we do not accept American Express, Diners Club or Corporate Credit Cards.

Class refunds

Once a course has begun, refunds will only be given in exceptional circumstances and subject to a £10 administration fee. All refund requests must be made in writing. If you are refunded during the course of the term your place is then cancelled and offered to the next person on the waiting list. Priority status is then transferred to them.

Re-enrolment Policy

For ongoing language, art and creative writing courses, once students have a place in the Autumn term they have priority re-enrolment for the next two terms, providing payment is made by the penultimate week of each course. After that time any spare places will be offered to those on the waiting list.

I Can’t Remember my Membership Number!

Not to worry, if enroling online it is not necessary to know your membership number. Over the phone our staff will assist you, and in person, simply leave the space blank on the form and we will reconcile it with your records.

How Does First Come, First Served Work?

We release 80% of the available spaces for our courses online, which means that we will always have some available to reserve in person and over the phone when booking opens. People tend to queue at the Settlement in advance of booking opening, so we advise arriving early if you attend to enrol in person in order to get the best chance of securing a space.