Will I get a reminder about my course?
No, you will not receive a reminder about the course before it starts unless any details change. All the details you need are in the confirmation email you received when you enrolled.
FAQ Category Course FAQs
What do I do if I am unhappy about something?
If you are unhappy about something, please let the Settlement Manager know as soon as possible. We are committed to providing a high quality experience but we realise that there are times when we might not get things right. We…
Do you offer concessionary course fees?
We will consider concessionary course fees for learners who are claiming income related benefits or who are earning a low wage. Please contact the Settlement Manager for more information. Download our Concessions policy
Do I get a refund if I cancel my booking?
It depends on when you cancel. You have the right to cancel a booking for a course, workshop or other event up to 14 days from the day the booking was made (unless the start date of the course, workshop…
When will I know if a course is running?
A minimum number of enrolments is required to make a course viable. If there is insufficient take up, we will contact you to let you know, usually a week before the course is due to start. If possible we will…
Do I have to be a Settlement Member to attend a course?
Yes, but not to attend a one-off workshop or event. Download our Membership policy
Why do I have to be a Settlement Member to attend a course?
The Settlement was set up as a membership organisation in 1920 and this requirement is enshrined in its Constitution. Download our Membership policy and our Constitution.
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