The Settlement does have accessible facilities , but please contact the Settlement Manager at manager@letchworthsettlement.org.uk before enrolling on a course or workshop, or purchasing a ticket for an event, so they can provide assistance to you. Every effort will be made to…
We have no control over our users’ card issuers and there are a number of reasons why a payment might fail or be declined. These include incorrect information being provided by the user (for example, typing error in expiry date…
Our Learner Charter sets out what we expect from our learners. It is our equivalent of the terms and conditions that you accept when you make a purchase. It sets out our values and expectations so that we can provide…
An email confirmation is generated automatically if your enrolment was successful. Please check your junk box or spam folder in case your email account has treated it as spam. If you are sure your enrolment was successful but you have…
It depends on when you cancel. You have the right to cancel a booking for a course, workshop or other event up to 14 days from the day the booking was made (unless the start date of the course, workshop…
A minimum number of enrolments is required to make a workshop viable. If there is insufficient take up, we will contact you to let you know, usually a week before the workshop is due to take place. If possible we…
No, but you will get an email confirmation for your booking.
Please contact the Settlement Office on info@letchworthsettlement.org.uk and we will arrange for the confirmation to be sent to you again.
No, you will not receive a reminder about the workshop before it starts unless any details change. All the details you need are in the confirmation email you received when you booked.
No, you do not need to be a Settlement Member to attend a workshop or event, but you do for courses.
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